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Insurance Claims Clerk Job Description

Insurance Claims Clerks
Obtain information from insured or designated persons for purpose of settling claim with insurance carrier.

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Insurance Claims Clerks Tasks Performed

Apply insurance rating systems.
Calculate amount of claim.
Contact insured or other involved persons to obtain missing information.
Organize and work with detailed office or warehouse records, using computers to enter, access, search and retrieve data.
Pay small claims.
Post or attach information to claim file.
Prepare and review insurance-claim forms and related documents for completeness.
Provide customer service, such as giving limited instructions on how to proceed with claims or providing referrals to auto repair facilities or local contractors.
Review insurance policy to determine coverage.
Transmit claims for payment or further investigation.

Insurance Claims Clerks Work Activities

calculate insurance premiums or awards
code data from records
distribute correspondence or mail
examine files or documents to obtain information
fill out business or government forms
follow contract, property, or insurance laws
interview customers
maintain insurance records
maintain inventory of office forms
maintain records, reports, or files
maintain telephone logs
obtain information from individuals
provide customer service
recommend claim action
review data on insurance applications or policies
review insurance policies to determine appropriate coverage
review records for completeness
search legal records
take messages
transcribe spoken or written information
type letters or correspondence
use computers to enter, access or retrieve data

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