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Insurance Claims Clerk Job Description

Insurance Claims Clerks
Obtain information from insured or designated persons for purpose of settling claim with insurance carrier.
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Insurance Claims Clerks Tasks Performed
  • Apply insurance rating systems.
  • Calculate amount of claim.
  • Contact insured or other involved persons to obtain missing information.
  • Organize and work with detailed office or warehouse records, using computers to enter, access, search and retrieve data.
  • Pay small claims.
  • Post or attach information to claim file.
  • Prepare and review insurance-claim forms and related documents for completeness.
  • Provide customer service, such as giving limited instructions on how to proceed with claims or providing referrals to auto repair facilities or local contractors.
  • Review insurance policy to determine coverage.
  • Transmit claims for payment or further investigation.
 
Insurance Claims Clerks Work Activities
  • calculate insurance premiums or awards
  • code data from records
  • distribute correspondence or mail
  • examine files or documents to obtain information
  • fill out business or government forms
  • follow contract, property, or insurance laws
  • interview customers
  • maintain insurance records
  • maintain inventory of office forms
  • maintain records, reports, or files
  • maintain telephone logs
  • obtain information from individuals
  • provide customer service
  • recommend claim action
  • review data on insurance applications or policies
  • review insurance policies to determine appropriate coverage
  • review records for completeness
  • search legal records
  • take messages
  • transcribe spoken or written information
  • type letters or correspondence
  • use computers to enter, access or retrieve data

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