Insurance Claims Clerk Job Description
Obtain information from insured or designated persons for purpose of settling claim with insurance carrier.
Tasks Performed
- Apply insurance rating systems
- Calculate amount of claim
- Contact insured or other involved persons to obtain missing information
- Organize and work with detailed office or warehouse records, using computers to enter, access, search and retrieve data
- Pay small claims
- Post or attach information to claim file
- Prepare and review insurance-claim forms and related documents for completeness
- Provide customer service, such as giving limited instructions on how to proceed with claims or providing referrals to auto repair facilities or local contractors
- Review insurance policy to determine coverage
- Transmit claims for payment or further investigation
Work Activities
- Calculate insurance premiums or awards
- Code data from records
- Distribute correspondence or mail
- Examine files or documents to obtain information
- Fill out business or government forms
- Follow contract, property, or insurance laws
- Interview customers
- Maintain insurance records
- Maintain inventory of office forms
- Maintain records, reports, or files
- Mmaintain telephone logs
- Obtain information from individuals
- Provide customer service
- Recommend claim action
- Review data on insurance applications or policies
- Review insurance policies to determine appropriate coverage
- Review insurance policies to determine appropriate coverage
- Search legal records
- Take messages
- transcribe spoken or written information
- type letters or correspondence
- use computers to enter, access or retrieve data
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