Insurance Claims Clerk Job Description

Obtain information from insured or designated persons for purpose of settling claim with insurance carrier.

Tasks Performed

  • Apply insurance rating systems
  • Calculate amount of claim
  • Contact insured or other involved persons to obtain missing information
  • Organize and work with detailed office or warehouse records, using computers to enter, access, search and retrieve data
  • Pay small claims
  • Post or attach information to claim file
  • Prepare and review insurance-claim forms and related documents for completeness
  • Provide customer service, such as giving limited instructions on how to proceed with claims or providing referrals to auto repair facilities or local contractors
  • Review insurance policy to determine coverage
  • Transmit claims for payment or further investigation

Work Activities

  • Calculate insurance premiums or awards
  • Code data from records
  • Distribute correspondence or mail
  • Examine files or documents to obtain information
  • Fill out business or government forms
  • Follow contract, property, or insurance laws
  • Interview customers
  • Maintain insurance records
  • Maintain inventory of office forms
  • Maintain records, reports, or files
  • Mmaintain telephone logs
  • Obtain information from individuals
  • Provide customer service
  • Recommend claim action
  • Review data on insurance applications or policies
  • Review insurance policies to determine appropriate coverage
  • Review insurance policies to determine appropriate coverage
  • Search legal records
  • Take messages
  • transcribe spoken or written information
  • type letters or correspondence
  • use computers to enter, access or retrieve data

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