Insurance Policy Processing Clerk Job Description
Process applications for, changes to, reinstatement of, and cancellation of insurance policies. Duties include reviewing insurance applications to ensure that all questions have been answered, compiling data on insurance policy changes, changing policy records to conform to insured party's specifications, compiling data on lapsed insurance policies to determine automatic reinstatement according to company policies, canceling insurance policies as requested by agents, and verifying the accuracy of insurance company records.
Tasks Performed
- Calculate premiums, refunds, commissions, adjustments, and new reserve requirements, using insurance rate standards.
- Check computations of interest accrued, premiums due, and settlement surrender on loan values.
- Collect initial premiums and issue receipts.
- Compare information from application to criteria for policy reinstatement and approve reinstatement when criteria are met.
- Compose business correspondence for supervisors, managers and professionals.
- Correspond with insured or agent to obtain information or inform them account status or changes.
- Examine letters from policyholders or agents, original insurance applications, and other company documents to determine if changes are needed and effects of changes.
- Interview clients and take their calls in order to provide customer service and obtain information on claims.
- Modify, update, and process existing policies and claims to reflect any change in beneficiary, amount of coverage, or type of insurance.
- Notify insurance agent and accounting department of policy cancellation.
- Obtain computer printout of policy cancellations or retrieve cancellation cards from file.
- Organize and work with detailed office or warehouse records, maintaining files for each policyholder, including policies that are to be reinstated or cancelled.
- Process and record new insurance policies and claims.
- Process, prepare, and submit business or government forms, such as submitting applications for coverage to insurance carriers.
- Review and verify data, such as age, name, address, and principal sum and value of property on insurance applications and policies.
- Transcribe data to worksheets and enter data into computer for use in preparing documents and adjusting accounts.
Work Activities
- calculate insurance premiums or awards
- collect payment
- compute financial data
- examine documents for completeness, accuracy, or conformance to standards
- examine financial documents to verify issue
- fill out business or government forms
- follow contract, property, or insurance laws
- maintain insurance records
- maintain inventory of office forms
- maintain records, reports, or files
- obtain information from individuals
- operate business machines
- review data on insurance applications or policies
- transcribe spoken or written information
- type letters or correspondence
- use computers to enter, access or retrieve data
- use oral or written communication techniques
- verify signatures for financial transactions
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