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Careers and Employment in Insurance Customer Service

Careers in Client Services: Customer Service Representatives & Agents

Customer service representatives are an important part of any business, illustrated by its presence in almost every professional industry including automotive, healthcare, and technology. Work environments vary from telephone call centers, credit and insurance agencies, to banks and retail stores. Customer service representatives account for 2.6 million working Americans, primarily working within administrative and support services (18%), retail trade (12%), insurance carriers and related activities (12%), monetary authorities and credit intermediation (9%). Job growth is projected to grow 10% from 2014 to 2024, faster than the average for all occupations. Jobs in customer service are expected to increase as a result of growing industries that specialize in handling customer service, specifically call centers, which is expected to grow by 39 percent from 2014 to 2024.

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